COMHelp Expert Function Assigned Technician
COMHelp Expert Function Assigned Technician User Guide.pdf
COM-IT released a feature in COMHelp called the Expert Function. This function allows COM-IT Technicians the opportunity to assign tickets to Experts in a certain group. This will allow the Expert to work a ticket in COMHelp as a technician to assist these customers who are in their area as subject matter experts. For assigned technicians within COMHelp please download this user guide to become familiar with this function as a COM-IT Technician.
COMHelp Expert Function Experts
COMHelp Expert Function Expert User Guide.pdf
COM-IT released a feature in COMHelp called the Expert Function. This function allows COM-IT Technicians the opportunity to assign tickets to Experts in a certain group. This will allow the Expert to work a ticket in COMHelp as a technician to assist these customers who are in their area as subject matter experts. For Experts within COMHelp please download this user guide to become familiar with this function as an Expert.